Privacy Policy

Last update: 1st of December, 2025.

1. Overview

AA Chimney & Air Duct (“we,” “us,” “our,” or “Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [website URL] or submit a service request through our platform.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.

2. Our Business Model

We Are a Marketing and Referral Service

AA Chimney & Air Duct operates exclusively as a marketing, lead generation, and referral platform for home service providers specializing in:

  • Chimney inspection, cleaning, and repair services
  • Air duct cleaning and dryer vent cleaning
  • HVAC maintenance, repair, and system servicing


We are NOT:

  • A chimney cleaning company
  • An air duct cleaning service provider
  • An HVAC contractor
  • A direct service provider of any kind


How Our Service Works:

All actual services are performed by independent, third-party contractors who are not employed by, controlled by, or supervised by AA Chimney & Air Duct. When you submit a service request through our website:

  1. We collect your contact information and service needs
  2. We forward your information to one or more independent service providers in our network
  3. Those providers contact you directly to schedule and perform services
  4. All service agreements, pricing, warranties, and work are between you and the independent contractor

We do not control, guarantee, or assume liability for the quality, timeliness, or outcome of any services performed by independent contractors. Any disputes, issues, or warranty claims must be resolved directly with the service provider who performed the work.

3. Information We Collect

A. Personal Information You Provide Directly

When you use our website or request a service, we collect:

Contact Information:

  • Full name
  • Phone number (mobile and/or landline)
  • Email address
  • Service address (street address, city, state, ZIP code)


Service Request Details:

  • Type of service needed (chimney, air duct, HVAC)
  • Description of the problem or service requested
  • Preferred service date/time
  • Property type (residential/commercial)
  • Any additional notes or special requirements


Optional Information:

  • How you heard about us
  • Preferred method of contact


B. Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

Device and Browser Information:

  • IP address
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Operating system
  • Screen resolution


Usage Information:

  • Pages viewed and links clicked
  • Date and time of visits
  • Time spent on pages
  • Referring website or source
  • Search terms used to find our site


Location Information:

  • Approximate geographic location based on IP address
  • Precise location if you grant permission through your device


C. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to collect information. See Section 9 for detailed information about our use of cookies.


D. Information from Third Parties

We may receive information about you from:

  • Advertising platforms (Google Ads, Facebook Ads, etc.)
  • Analytics providers
  • Data brokers and marketing partners
  • Call tracking services
  • Public databases 

4. How We Use Your Information

A. Primary Purpose: Service Facilitation and Referrals

Matching You with Service Providers:

  • To connect you with one or multiple independent service providers who can fulfill your service request
  • To forward your contact information and service details to qualified contractors in our network
  • To enable independent providers to contact you directly via phone, email, SMS, or other means


Important:
By submitting your information through our website, you expressly consent to:

  • Being contacted by AA Chimney & Air Duct and/or multiple independent service providers
  • Receiving communications via phone calls (including autodialed and prerecorded calls), text messages, and emails
  • Your information being shared with multiple contractors to ensure service availability and competitive pricing options

B. Business Operations

  • To respond to your inquiries and provide customer support
  • To process and fulfill service requests
  • To maintain records of our interactions with you
  • To verify your identity and prevent fraud
  • To comply with legal obligations and enforce our terms

C. Website Improvement and Analytics

  • To analyze website traffic and user behavior
  • To understand how visitors use our site
  • To identify and fix technical issues
  • To test new features and improvements
  • To optimize website performance and user experience

D. Marketing and Communications (With Your Consent)

Promotional Communications:

  • Service-related offers and promotions
  • Seasonal maintenance reminders
  • Tips and educational content about home services
  • Surveys and feedback requests


You have the right to opt out
of marketing communications at any time by:

  • Clicking “unsubscribe” in our emails
  • Replying “STOP” to text messages
  • Contacting us using the information in Section 13


Note:
Even if you opt out of marketing, we may still send you transactional communications related to your service requests.

E. Advertising and Retargeting

  • To display targeted advertisements on third-party websites and social media platforms
  • To measure the effectiveness of our marketing campaigns
  • To retarget visitors who have shown interest in our services
  • To create “lookalike audiences” for advertising purposes

5. Sharing of Your Information

We do not sell or rent your personal information to third parties.

However, we share your information in the following circumstances:

A. Independent Service Providers (Primary Sharing)

We share your information with independent contractors and service companies so they can contact you regarding your service request. This is the core function of our business.

  • You may be contacted by multiple providers
  • Each provider operates independently
  • Providers may use your information according to their own privacy policies
  • We are not responsible for how providers use or protect your information once shared


B. Business Service Providers

We share information with third-party companies that help us operate our business:

Technology and Infrastructure:

  • Website hosting providers
  • Cloud storage services
  • Customer Relationship Management (CRM) systems (e.g., Monday.com, HubSpot)
  • Email service providers
  • Call tracking and forwarding services


Analytics and Marketing:

  • Google Analytics, Google Ads, Google Tag Manager
  • Facebook/Meta Business Tools
  • Advertising networks and demand-side platforms
  • Marketing automation platforms


Payment Processing:

  • Payment processors (if applicable)

These service providers are contractually obligated to protect your information and may only use it to provide services to us.


C. Legal and Safety Reasons

We may disclose your information when required or permitted by law:

  • To comply with legal obligations, court orders, or subpoenas
  • To protect our rights, property, or safety
  • To prevent fraud or security threats
  • To enforce our Terms of Service
  • In connection with legal proceedings
  • To respond to government requests


D. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

6. Data Retention

How Long We Keep Your Information:

  • Active Service Requests: We retain your information for as long as your service request is active or pending.
  • Completed Requests: We retain information after your last interaction with us for business records, customer support, and legal compliance.
  • Marketing Lists: We retain your information until you opt out.
  • Legal Requirements: Some information may be retained to comply with legal, accounting, or regulatory requirements.


Deletion:
After the retention period, we securely delete or anonymize your information unless we are required to retain it for legal reasons.

You may request earlier deletion by contacting us (see Section 12). 

7. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Our security measures include:

  • SSL/TLS encryption for data transmission
  • Secure servers with access controls
  • Regular security assessments
  • Employee training on data protection
  • Secure authentication protocols
  • Firewalls and intrusion detection systems


Important Limitation:
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You provide information at your own risk.

Data Breach Notification: In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.

8. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated by us.

We are not responsible for:

  • The privacy practices of third-party websites
  • Content on external sites
  • Third-party terms of service or policies

We encourage you to review the privacy policies of any third-party sites you visit.

Third-Party Service Providers: Independent contractors who receive your information operate under their own privacy policies. We cannot control how they handle your data.

9. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help websites remember your preferences and activity.

Types of Cookies We Use

Essential Cookies:

  • Required for website functionality
  • Enable basic features like page navigation
  • Cannot be disabled without affecting site performance


Performance/Analytics Cookies:

  • Collect information about how you use our site
  • Help us improve website functionality
  • Examples: Google Analytics, heat mapping tools


Advertising/Marketing Cookies:

  • Track your browsing across websites
  • Deliver targeted advertisements
  • Measure ad campaign effectiveness
  • Examples: Google Ads, Facebook Pixel, retargeting pixels


Functionality Cookies:

  • Remember your preferences and settings
  • Provide enhanced features


Third-Party Cookies

We use third-party cookies from:

  • Google (Analytics, Ads, Tag Manager)
  • Facebook/Meta (Facebook Pixel)
  • Advertising networks
  • Call tracking providers


Managing Cookies

You can control cookies through:

  1. Browser Settings: Most browsers allow you to refuse or delete cookies. Visit your browser’s help section for instructions.
  2. Opt-Out Tools:


Note:
Disabling cookies may affect website functionality and your user experience.

Do Not Track Signals

Currently, our website does not respond to “Do Not Track” signals from browsers.

10. Your Privacy Rights

General Rights (Available to All Users)

Access: Request a copy of the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request deletion of your personal information, subject to legal retention requirements.

Opt-Out of Marketing: Unsubscribe from promotional communications at any time.

Object to Processing: Object to certain uses of your information.


Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to Know:

  • Categories of personal information collected
  • Sources of personal information
  • Business purposes for collection
  • Categories of third parties with whom we share information
  • Specific pieces of personal information we hold


Right to Delete:
Request deletion of personal information, with certain exceptions.

Right to Opt-Out: We do not “sell” personal information in the traditional sense. However, sharing information with independent contractors for referral purposes may be considered a “sale” or “share” under CCPA. You have the right to opt out of this sharing.

Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Right to Correct: Request correction of inaccurate personal information.

Right to Limit Use of Sensitive Personal Information: If applicable.

To exercise your California privacy rights, contact us using the information in Section 13.


Rights Under Other State Laws

Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws may have similar rights. Contact us to exercise applicable rights.

Note: Our services are primarily targeted at U.S. residents. If you are located outside the U.S., your information may be transferred to and processed in the United States.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18.

We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete the information.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website.

We will notify you of material changes by:

  • Updating the “Last Updated” date at the top of this policy
  • Sending an email (if you’ve provided your email address)

Your continued use of our website after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AA Chimney & Air Duct

Email: admin@aaservices4u.com

Phone: (314) 897-7835